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Passbase Terms of Use and Privacy Policy

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PASSBASE INC., (hereinafter “Passbase”), with domicile in San Francisco, hereby provides the Terms and Conditions (hereinafter the “Terms”) which will at all-time regulate the legal relationship between Passbase´s users (hereinafter “User” or “Users”) and Passbase.

1. Acceptance of the Terms.

This document provides the Terms and Conditions under which the digital authentication and identification services provided by Passbase (hereinafter “Passbase’s Services” or “Services”) will be accessible to the User. By using Passbase’s Services, you accept to be fully and unconditionally obliged by these Terms and Conditions.

Given its a service whose hiring will be done electronically, Customer and User consent and acceptance will be perfected when Passbase receives the Customer and User’s acceptance through any electronic media.

2. Provision of the Services.

Subject to Customer’s compliance with the provisions of these Terms, commencing on the Service Start Date and continuing throughout the remainder of the Term, Passbase will provide the Services in accordance with and subject to these Terms.

3. Services License.

Subject to Customer’s compliance with the provisions of these Terms, Passbase grants to Customer a worldwide, non-exclusive and non-transferable right and license to: (i) access and use the Licensed Work; and (ii) install and use the Products solely in connection with the Passbase Services. Passbase reserves all rights in the Licensed Work and Passbase Services not expressly granted in this Section. Unless otherwise agreed between the Parties, Customer may access and use the Licensed Work and Passbase Services solely for its internal business purposes to provide Services directly to Users.

4. User Information License.

Customer hereby grants to Passbase all necessary rights to use, reproduce, modify, create derivative works from, distribute, perform, transmit and display the User Information (including any rights specifically pertaining to biometric information) solely to the extent necessary to provide the Services which will include the right for Passbase to present this information to third parties for the purpose of granting a User access to said third parties’ platform, and to grant equivalent rights to its service providers that perform services that form part of or are otherwise used to perform the Services. Customer further grants to Passbase all necessary rights to use, reproduce, modify, create derivative works from, distribute, perform, transmit and display usage data (such as, by way of example and not by way of limitation, numbers of verifications) in an aggregated form that does not identify individual persons or organizations, in order to compile statistics regarding use of the Passbase Services and/or to improve the Passbase Services.

5. Restrictions.

Customer has no right to and shall not attempt to interfere with or disrupt the Passbase Services or the Licensed Work or attempt to gain access to any systems or networks that connect thereto (except as required to access and use the Services). Customer has no right to and must not:

a) decompile, disassemble, or otherwise reverse engineer or attempt to reconstruct or discover, in any way, any source code, programming, algorithms, design structure, interoperability interfaces, concepts, construction methods underlying ideas, or file formats of the Licensed Work, for any purpose;

b) remove any identification markings, including but not limited to copyright notices and trademarks, from the Licensed Work;

c) make any modification or enhancement to the Licensed Work, or any portion thereof;

d) copy, sell, resell, OEM, lease, assign, distribute or transfer in any manner or form, in whole or in part, of the Licensed Work or Services;

e) use the Licensed Work to develop or distribute any software product that competes in the marketplace with the Products or Services referenced herein; or transfer any of its rights hereunder.

6. Acceptable Use Policies.

Customer acknowledges and agrees that Passbase does not monitor or police data transmitted through the Passbase Services and that Passbase shall not be responsible for the content of any such communications or transmissions. Customer shall use the Passbase Services exclusively for authorized and legal purposes, consistent with all applicable laws, regulations and the rights of others. Customer acknowledges that the Passbase Services are not designed, intended or authorized for use in hazardous or mission-critical circumstances or for uses requiring fail-safe performance such as the operation of nuclear facilities, aircraft navigation or communications systems, air traffic control systems or weapons control systems, or where failure could lead to death, personal injury or environmental damage. Customer shall not use the Services for such purposes or under such circumstances.

7. Unauthorized Use.

Customer further agrees to take all reasonable steps to ensure that unauthorized persons will not have access to any of the Licensed Work and that all authorized persons having access will refrain from any disclosure, duplication or reproduction of the Licensed Work except to the extent permitted under this Agreement.

8. Fees

Customer hereby agrees to comply with and adhere to the Fee Policy described on www.passbase.com/

9. Warranties

a) Service Warranties.

Passbase warrants to Customer that the Services will be performed in a professional manner, consistent with generally accepted industry standards, and that the Passbase Services will substantially conform with the Documentation. If Passbase fails to perform the Services in accordance with the preceding warranty the sole and exclusive remedy of Customer for a breach of this limited warranty by Passbase shall be to require Passbase to use commercially reasonable efforts to re-perform the Services as soon as is reasonably practicable, but in no event, later than fifteen (15) days from the date Customer notifies Passbase of the same.

b) Mutual Warranties.

In addition, each Party represents and warrants that (a) it has all right and authority necessary to enter into this Agreement, and (b) it has all necessary licenses, permits and registrations required by the applicable legislation to perform its obligations hereunder, and c) it will comply with the necessary laws and regulations concerning customer identification, as applicable, including but not limited to, the Bank Secrecy Act and the Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism Act of 2001 (“Patriot Act”) [for customers in the United States of America, or outside the United States of America, but under the purview of these statutes].

c) Disclaimer.

Passbase does not warrant that the Services will be provided without error. Customer assumes sole responsibility and liability for results obtained from the use of the products and for conclusions drawn from such use. Passbase shall have no liability for any claims, losses, or damage caused by errors or omissions in any information provided to Passbase by Customer in connection with the Products or Services or any actions taken by Passbase at Customer’s direction. Passbase shall have no liability for any claims, losses or damages arising out of or in connection with Customer’s or any User’s use of any third-party products, services, software or web sites that are accessed via links from within the Licensed Products or mati Services.




General Obligations. Customer shall: (a) integrate the Licensed Products into its User verification workflow, consistent with all applicable laws and regulations, (b) implement appropriate information security controls having regards to the sensitivity of the User Information, (c) notify Passbase as soon as reasonably practical of any non-conforming transmissions, failure to receive transmissions or failure to send or receive such transmissions, (d) accurately supply all requested data fields, (e) set reasonable data processing and transmission parameters to minimize the cost of delivering the service, (f) implement and maintain appropriate safeguards to identify data and processing errors, (g) maintain its own computer and telecommunication systems for communication and data exchange with Passbase, (h) monitor and restrict the use of all passwords, user identification numbers and other security measures subject to their control and in accordance with Customer’s policies, (i) select qualified personnel to operate systems, software and equipment interfacing the Passbase Services, (j) train all personnel in the use of the Passbase Services, (k) ensure that any use it makes of the Passbase Products and Services relates to a representative population of its Users and identification document types (and is not used for targeted categories of Users or identification document types), and (l) implement any country-specific compliance requirements specified in the Documentation. Without prejudice to Passbase’s other rights under this Agreement, if a Customer fails to comply with the foregoing obligations, Passbase may delay performance of the Services until: (i) Customer is fully compliant with those obligations; or (ii) the Parties agree to a reasonable increase in the Fees to reflect any non-compliance.

Customer’s Obligation to Keep Current:

Customer acknowledges and agrees that it is a condition of the provision of the Services by Passbase, that all solutions, corrections, or improvements provided to it by Passbase are implemented by Customer within three months of release. Customer further recognizes that its failure to implement such solutions, corrections, and improvements may render the Products unusable or defective.


a) Confidentiality Obligations.

As between the Parties, the Confidential Information of each Party will remain its sole property. Each Party will protect Confidential Information from disclosure using the same care it uses to protect its own confidential information of like importance, but not less than reasonable care. The Party employing or engaging persons having access to the Confidential Information of the other Party is responsible and liable for their compliance with such confidentiality obligations. Notwithstanding the foregoing, if a Party receiving Confidential Information becomes, under lawful process, subject to a demand for discovery or disclosure of such information, it will give the owner of the Confidential Information notice of the demand prior to furnishing the requested information and will, upon the request of and at the expense of the owner of the Confidential Information, cooperate with such Party in seeking reasonable arrangements to protect the confidential nature of such information.

b) Enforcement.

Both Parties acknowledge that, in the event of a breach of its obligations under this Section, the non-breaching Party may bring an appropriate legal action to enjoin any such breach of this Agreement without the need to obtain a bond or other security.


Passbase gathers certain personal information from its Users, the information may vary from country to country depending on the information contained in the national identification document used. Passbase safely stores the pictures (without any text extraction) taken from its verification process for storage. Users are always in control of their personal information, therefore they may request for deletion or rectification by email at support@passbase.com


Passbase warrants that:

a) it shall be responsible for the security of User Information stored, processed or transmitted by Passbase pursuant to these Terms; and

b) Passbase shall comply with the appropriate legislation and accepted industry standards, as they may be updated from time to time.


a) Customer Indemnification.

Customer shall defend (or settle), indemnify and hold harmless Passbase, its officers, directors and employees, from and against any liabilities, losses, damages and expenses, including court costs and reasonable attorneys’ fees, arising out of or in connection with any third-party claim that: (i) a third party has suffered injury, damage or loss resulting from Customer’s or a User’s use of the Services (other than any claim for which Passbase is responsible under this Section); or (ii) Customer or any User has used the Services in a manner that violates Section b, hereunder. Customer’s obligations under this Section are contingent upon: (a) Passbase providing Customer with prompt written notice of such claim; (b) Passbase providing reasonable cooperation to Customer, at Customer’s expense, in the defense and settlement of such claim; and (c) Customer having sole authority to defend or settle such claim.

b) Passbase Indemnification.

Passbase shall defend (or settle) any suit or action brought against Customer to the extent that it is based upon a claim that the Services infringe or misappropriate the Intellectual Property Rights of any third party, and will pay any costs, damages and reasonable attorneys’ fees attributable to such claim that are awarded against Customer. Passbase’s obligations under this Section are contingent upon: (a) Customer providing Passbase with prompt written notice of such claim; (b) Customer providing reasonable cooperation to Passbase, at Passbase’s expense, in the defense and settlement of such claim; and (c) Passbase having sole authority to defend or settle such claim. In the event that Passbase’s right to provide the Services is enjoined or in Passbase’s reasonable opinion is likely to be enjoined, Passbase may obtain the right to continue providing the Services, replace or modify the Services so that they become non-infringing, or, if such remedies are not reasonably available, terminate this Agreement without liability to Customer. THE FOREGOING STATES THE ENTIRE OBLIGATION OF PASSBASE AND ITS LICENSORS WITH RESPECT TO ANY ALLEGED OR ACTUAL INFRINGEMENT OR MISAPPROPRIATION OF INTELLECTUAL PROPERTY RIGHTS BY THE SUBSCRIPTION SERVICES. Passbase shall have no liability under this Section to the extent that any third party claims described herein are based on use of the Services in a manner that violates this Agreement or the instructions given to Customer by Passbase.

c) Exclusions.

Notwithstanding the foregoing, Passbase will have no liability for any claim of infringement based upon any infringement claim for Customer’s: (a) use of a superseded or altered release of the Licensed Work if the infringement would have been avoided by the use of a current unaltered release of the Licensed Work that Passbase provided or made available to Customer; or (b) use of the Licensed Work which has been modified pursuant to either Customer’s specific request or Customer’s individual modifications or enhancements to the Products; (c) use of the Licensed Work: (i) other than in accordance with this Agreement, (ii) other than under normal use as set forth in the Documentation, or (iii) in combination with other software or equipment not provided by Passbase if such infringement would not have occurred without such use or combination; or (iv) continuing the allegedly infringing activity after notice.


a) Compliance.

Passbase is responsible for compliance with laws and regulations which relate to the provision of the Services. Customer is responsible for laws and regulations which relate to the purchase of the Services or the provision of the Services to actual or potential Users, as well Customers own regulatory obligations, which may vary from country to country or depending on the nature of Customer’s business.

b) Audit

Passbase will use commercially reasonable efforts to co-operate with any audit initiated by a regulatory or similar government department or agency with authority over the Customer, to the extent necessary to allow the Customer to discharge any mandatory obligation under applicable law. Customer shall be responsible for all reasonable costs incurred by Passbase with respect to such audit.


Websites and Press Releases. Customer hereby grants Passbase the right to use its logo in the client section on the Passbase website (passbase.com). Customer agrees to designate a representative who will be required to assist Passbase to prepare a press release and/or case study referring to Customer’s use of Passbase in its business, the benefits it has derived and the return on investment expected.

a) Ongoing Use

Passbase may use Customer’s name as a reference or publicize Customer as a retained or former client of Passbase in any proposal sent to third parties or in any other promotional materials, news releases, advertisement or disclosures.


a) Term.

Unless otherwise set forth in a Sales Order, this Agreement shall remain in full force and effect unless terminated in accord with the provisions of this Section.

b) Termination for Convenience.

Customer may terminate this Agreement at any time by notice in writing provided that all Fees (whether or not earned, invoiced or due) have been paid in full.

c) Immediate Termination for Cause.

Notwithstanding any provision in this Agreement to the contrary, either Party may terminate this Agreement at any time after the occurrence of any of the following events:

a) the other Party is declared or acknowledges that it is insolvent or otherwise unable to pay its debts as they become due or upon the filing of any proceeding (whether voluntary or involuntary) for bankruptcy, insolvency or relief from its creditors; or

b) the other Party assigns or transfers this Agreement or any of its rights or obligations under this Agreement, without prior written approval of the other contracting party (not to be unreasonably withheld).

d) Termination for Material Breach.

Either Party may, at its option, terminate this Agreement for a material breach by the other Party after giving the other Party written notice, specifically identifying the breach on which termination is based, and thirty (30) days to cure such breach (except for a breach based upon non-payment of any sums due for which the breaching Party will have ten (10) days to cure such breach). If the breach is not cured within the appropriate time period, this Agreement will terminate without further action by either Party (with the exception of Customer obligation to remit payment for any amounts due).

e) Survival.

Applicable sections and any payment obligations under the Sales Order(s) and all provisions that by their nature are intended to survive termination of this Agreement shall continue in effect after expiry or termination of this Agreement.

f) Consequences of Termination.

Upon termination of this Agreement for any reason Customer will immediately cease using the Passbase Services and Passbase shall be under no further obligation to provide the Services. Where Customer has terminated the Agreement pursuant to Sections 17 c) and d), Passbase will refund any prepaid fees for Services unconsumed calculated pro rata. Where the Agreement has been terminated for any other reason, Customer will immediately pay to Passbase all outstanding fees, charges, payment and expenses due.

Upon termination of this Agreement for any reason Customer will immediately cease using the Services and Passbase shall be under no further obligation to provide the Services. Where Customer has terminated the Agreement pursuant to Sections 17 c) and d), Passbase will refund any prepaid fees for Services unconsumed calculated pro rata. Where the Agreement has been terminated for any other reason, Customer will immediately pay to Passbase all outstanding fees, charges, payment and expenses due.

g) Payments on Termination.

Termination of this Agreement will not relieve Customer from any obligation to pay Passbase any amount contracted prior to the termination date.


a) Dispute Procedure.

The Parties shall resolve any dispute, controversy or claim arising out of or relating to this Agreement, or the breach, termination or invalidity hereof (each, a “Dispute”), under the provisions of this section. The procedures set forth in this Section shall be the exclusive mechanism for resolving any Dispute that may arise from time to time.

b) Escalation.

The Parties shall first attempt in good faith to resolve any Dispute by negotiation and consultation between themselves. In the event that such Dispute is not resolved on an informal basis within 14 (fourteen) days after one Party provides notice to the other Party of such Dispute (“Dispute Notice“), either Party may, by written notice to the other Party (“Escalation to Executive Notice“), refer such dispute to the Chief Executive of each Party set forth below (or their nominee designated in a written Notice to the other Party, “Executive(s)”).

c) Governing Law and Jurisdiction.

This Agreement is performable in San Francisco, United States. Any disputes or proceedings related or arising out of this Agreement will be governed by and construed in accordance with the substantive laws of the United States. The sole and official language of this Agreement is English. The Parties agree that the exclusive venue for any action arising under this Agreement will be in the federal courts located in San Francisco, United States.



b) Notwithstanding any provision in this Agreement to the contrary, Passbase will not be responsible for and will bear no liability for any damages arising from any use of the Licensed Work, or any stoppages, slowdowns, performance problems or other problems that are the result of the circumstances outside of Passbase’s control including, but not limited to, an end-user’s inappropriate use of the Licensed Work, deficiencies or limitations in an end-user’s hardware or systems or software or processes, deficiencies or limitations in the Internet or broadband connection.



a) No Partnership.

This Agreement does not create any relationship of association, partnership, joint venture or agency between the Parties. Neither Party will have any right or authority to assume, create or incur any liability or obligation of any kind against or in the name of the other Party.

b) Entire Agreement.

This Agreement sets forth the entire agreement and understanding between the Parties with respect to the subject matter in this Agreement. This Agreement supersedes all previous discussions and negotiations between the Parties and supersedes and replaces any and every other agreement, which may have existed between Passbase and Customer with respect to the contents of this Agreement. Any purchase order issued by Customer will not change or add to the terms and conditions of this Agreement.

c) Relationship Between the Parties.

Work will be done at either Party’s respective premises, unless otherwise agreed. If work is done at Customer’s premises, Customer agrees to provide Passbase personnel with a safe workplace consistent with that provided to its own employees. Customer also agrees to provide reasonable access to key Customer personnel necessary for Passbase to perform the Services. Passbase personnel will observe all safety and access practices and other applicable rules in effect at such workplace, provided that reasonable notice of the rules has been given to Passbase.

d) Amendments.

Except to the extent and in the manner specified in this Agreement, any modification or amendment of any provision of this Agreement must be in writing and bear the signature of the duly authorized representative of each Party.

e) No Waiver.

The failure of either party to exercise any right granted under this Agreement, or to require the performance by the other party of any provision of this Agreement, or the waiver by either party of any breach of this Agreement, will not prevent a subsequent exercise or enforcement of such provisions or be deemed a waiver of any subsequent breach of the same or any other provision of this Agreement.

f) Assignment and Subcontracting.

Neither Customer nor Passbase may sell, assign or transfer any of its rights, duties or obligations under this Agreement without the prior written consent of the other Party, which shall not be unreasonably withheld. This Agreement is binding upon the successors and assigns of Customer and Passbase. Also, Custemer hereby acknowledges that Passbase subcontracts infrastructure services to Amazon Web Services, Inc.

g) Third Party Beneficiaries.

The Parties agree that no person or entity that is not a Party to this Agreement will be deemed to be a third-Party beneficiary or entitled to any rights under this Agreement.

h) Notices.

All notices, requests, reports, submissions and other communications permitted or required to be given under this Agreement will be deemed to have been duly given if such notice or communication is in writing and sent by personal delivery or by airmail, cable, telegram, telex, facsimile transmission, email or other commercial means of rapid delivery, postage or costs of transmission and delivery prepaid, to Passbase at the address specified below and to Customer at the address specified in the Sales Order until such time as either Party gives the other Party not less than ten (10) days’ prior written notice of a change of address in accordance with the provisions of this Agreement; provided that any termination requests must be sent to support@passbase.com

i) Force Majeure.

Neither Party shall be liable hereunder by reason of any failure or delay in the performance of its obligations hereunder (except for the payment of money) on account of events beyond the reasonable control of such Party, which may include without limitation denial-of-service attacks, a hacking attack, strikes, shortages, riots, insurrection, fires, flood, storm, explosions, acts of God, war, terrorism, governmental action, labor conditions, earthquakes and material shortages (each a “Force Majeure Event”). Upon the occurrence of a Force Majeure Event, the non-performing Party will be excused from any further performance of its obligations effected by the Force Majeure Event for so long as the event continues and such Party continues to use commercially reasonable efforts to resume performance.

j) Enforceability.

If any provision of this Agreement is determined by a court of competent jurisdiction to be in violation of any applicable law or otherwise invalid or unenforceable, such provision will to such extent as it is determined to be illegal, invalid or unenforceable under such law be deemed null and void, but this Agreement will otherwise remain in full force and effect. Furthermore, it is the intention of the Parties that in lieu of such illegal, invalid, or unenforceable provision, there automatically be added as a part of this Agreement a provision as similar in terms to such illegal, invalid, or unenforceable provision as may be possible and be legal, valid, and enforceable.

k) Relief.

In the event a dispute arises under this Agreement, the prevailing Party will be entitled to all reasonable costs and expenses incurred by it in connection with such dispute (including, without limitation, all reasonable attorney’s fees and costs incurred before and at any trial, arbitration or other proceeding), as well as all other relief granted in any suit or other proceeding.

l) Publicity.

Neither Party may publicize or disclose to any third Party any of the terms or provisions of this Agreement, or the discussions relating to any of the contents of this Agreement, without the prior written consent of a duly authorized officer of the other Party, except as required by law.

m) Headings.

The headings in this Agreement are for the convenience of reference only.


Passbase Privacy Policy (for United States Customers)

Welcome to Passbase, a service provided by Passbase, Inc. (“Company”, “we” “our”, “us”). Passbase provides an easy to use and highly effective means to verify Users identity using advanced biometric technologies (“BT services”). Your privacy and data security are important to us.

This Privacy Policy explains how we handle information collected when you access this website, www.passbase.com, and our related services, software, mobile applications, products, and content (collectively “Services”)

By accessing any of our Services, you consent to our collection, storage, use and disclosure of your information as described in this Privacy Policy. If you do not agree to any of the provisions of this Privacy Policy, you should not access or use this Website or any of the Services. If you have any questions or concerns, you can contact us at support@passbase.com.

This Privacy Policy only applies to our Website and Services and is one portion of our Terms of Service, which governs your use of our Services.

Please be aware that you may find on our Services, links to other websites, apps and services, or tools that enable you to share information with other websites, apps and services. We are not responsible for the privacy practices of these other websites, apps and services and we recommend that you review the privacy policies of each of these websites, apps or services before sharing any personal data.

Any disputes arising out of or relating to this Privacy Policy will be dealt with according to the dispute resolution procedures outlined in our Terms of Service.

Our Services are not intended for anyone under the age of 18. If you are under 18, you are not permitted to access or use the Services and must not attempt to register an account or submit any personal information to us.

Table of Contents

Categories of Information Collected

Information Use

Information Sharing and Disclosure

Information Access


Non-US Users & International Transfers

California Users


Contact Us


Categories of Information Collected.

1.1. Types of Personal Information.

1.1.1. Account Registration.

Passbase Services, require that you register for an account and provide us with personal information. For an individual to open a registered Passbase User account, you must be a resident of the United States or one of its territories and at least 18 years old. For a merchant to open a registered Passbase business account, the business must be organized in, operating in, or resident of, the United States or one of its territories and must certify that you have legal authority for the business entity. All registered users are required to provide us your full legal name, current address, a valid email address, and any other information required by us in the then current account registration process.

1.1.2. Biometric Information. During the first time a Customer registers as a User, we collect certain biometric information which is used solely for purposes of verifying User identity. We take measures to strengthen privacy protections by striping data from personally identifiable information and using encryption technologies to secure data at rest and in transit. We are not able to access any personally identifiable information until you decrypt them with the secret keys available only in you device.

1.1.3. Information Relating to Your Voluntary Activities

We may ask you to provide information in the context of the following activities on the Services:

Survey information: If you participate in any survey, you will provide certain personal data as part of your response, unless you respond anonymously.

Information that you post: You may provide personal data if you post comments, or contribute to community discussions

Information from correspondence: Information you send us (such as an email address or mobile phone number used to register or communicate with us), and referral information.[5]

When use any of the forms on the Website, or contact us by mail, fax or other offline means.

1.2. Types of Non-Personal Information.

1.2.1. Cookies and Tracking Technologies. We use standard tracking technologies like cookies, [pixels and local storage], to collect certain types of non-personal information, including: (i) what web pages, apps and other Services you access; (ii) information about your mobile device (such as device and browser type); and (iii) your Internet protocol address, search query and other information.

We collect these types of information to help us provide you a more personalized and relevant online experience including by remembering your preferences, providing personalized content, and showing relevant.

1.2.2. Managing Cookies. Information about cookies is available at http://aboutcookies.org. Many web browsers allow you to manage your preferences. You can set your browser to refuse cookies or delete certain cookies. You may be able to manage other technologies in the same way that you manage cookies using your browser’s preferences. Please note that if you choose to block cookies, doing so may impair the Services or prevent certain elements of it from functioning. On your mobile device, you may also have a “Limit Ad Tracking” setting (on iOS devices) or a setting to “Opt out of Interest-Based Ads” (on Android) which allows you to limit the use of information about your use of apps for purposes of serving ads targeted to your interests.

Please note that even if you opt out using the mechanisms above, you may still receive advertisements when using the Services. Because there is no accepted standard on how to respond to Do Not Track signals, we do not respond to such signals. See Section 7 below.

1.2.2. Information Collected By Third Parties. We also acquire information from other trusted sources to update or supplement the information you provide or we collect automatically. If you access our Services from a third party service such as the Apple App Store, Google Play, Amazon App Store, or another third party site or service (“TPS”), you are subject to the privacy policies of the respective TPS.

Information Use

We use personal and non-personal information collected for the following purposes:

Create your accounts and allow access to our Services;

Provide technical support and respond to user inquiries;

Solicit input and feedback to improve our products and services and customize your experience

Inform users about new products updates or promotional offers;

Customize your use of the Services and/or content or other material that we may send to you from time to time;

Engage in commonly accepted practices, such as contacting you at the email address we have on file

Improve and customize our Services to prevent or take action against activities that are, or may be, in breach of our Terms of Use or applicable law; and

For any other purpose, provided we disclose this to you at the relevant time, and provided that you agree to the proposed use of your personal data.

Information Sharing and Disclosure

We may share your personal information with third parties in limited circumstances, including: (1) with your consent; (2) to an authorized vendor or partner who meets our data protection standards; or (3) when we have a good faith belief it is required by law, such as pursuant to a subpoena or other legal process, or to enforce our Terms.

If we merge with another company such that your information will become subject to a materially different privacy policy, we’ll notify you before the transfer. You can opt out of the new policy by deleting your account during the notice period.

Information Access

If you wish to access, amend or delete any other personal data we hold about you, or if you have any objection to the processing of any personal data that we hold about you, please contact us at support@passbase.com. If you ask us to delete your account (either via the Settings page or by email), we will do so within a reasonable period of time, but we may need to retain some of your personal data in order to satisfy our legal obligations, or where we have a legitimate reason for doing so.


We implement reasonable security measures to protect the security of your information, and we are committed to the protection of your personal information.

While we take reasonable precautions against possible security breaches, no data transmission over the Internet is 100% secure, so we can’t guarantee security. and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur.

We urge you to take steps to keep your personal information safe (including your account password). If your TPS account is hacked, this may lead to unauthorized access, so be careful to keep your account information secure. You use the Service at your own risk, and you’re responsible for taking reasonable measures to secure your account (like using a strong password).

For a fuller description of some of our current best practices, programs and technologies in information security please refer to our FAQ section www.passbase.com/.

Non-US Users & International Transfers

We store information about users of its Services on servers located in the United States. We may also store such information on servers and equipment in other countries. You should be aware that privacy laws in the United States may not be equivalent to the laws in your country, and by using the Platform, you consent to the transfer, storage and processing of your personal data in the United States in accordance with this Privacy Policy and applicable law.

California Users – Do Not Track

California law gives its residents the right to request information regarding the types of consumer personal information that this site collects and shares with third parties for direct marketing purposes. If you are a California resident, you may make a request to us by email at support@passbase.com. Please include My California Privacy Rights in the subject line of your email and allow 30 days for us to respond. Because there is no accepted standard on how to respond to Do Not Track signals, we do not respond to such signals.


We may periodically update this Policy. We’ll notify you about significant changes to it. You should periodically check this privacy page for updates. Your continued use of the Service will signify your acceptance of any changes to the Privacy Policy. The most current version of the policy will always be here.

Contact Us

We welcome questions, concerns, and feedback about this policy at support@passbase.com.


If you decide that you do not want us to use your information in the manner described in the Privacy Policy, you may not use this website or the Services.


Privacy Policy

In compliance with articles 15 and 16 of the Federal Law for Personal Data Protection Held by Private Parties (hereinafter, the “Law”) PASSBASE INC.(hereinafter, the “Responsible” or “PASSBASE”), a subsidiary of Passbase, Inc. domiciled in San Francisco, informs you that this Privacy Policy (hereinafter, the “Policy”) is addressed to the users (hereinafter “Owner” or “Users”) of our Services, as defined below.


The capitalized terms within the present Policy, will have the following meanings assigned to them:

Policy. – This privacy policy, whether issued in physical, electronic or any other format generated by the Responsible, which is made available to the Owner.

Personal Data. – Any information related to an identified or identifiable individual.

“ARCO” Rights. – The rights that the Owner holds against the Responsible in relation to their Personal Data, which include the following: the right to Access their Personal Data and the details of their treatment, the right to Rectify these if they are inaccurate or Cancel them when the Owner considers that they are excessive or unnecessary for the purposes that justified their obtaining, and to Oppose the treatment of these for specific purposes.

Law. – Federal Law for Personal Data Protection Held by Private Parties.

Platform – Those service providers which render their services by electronic media, web sites or any similar, with which the Responsible has collaboration agreements to verify the identity of the Owner and allow access in secure form, through a protocol for verification and authentication provided by PASSBASE.

Responsible. – Individual or entity that carries out Personal Data Treatment.

Owner. – The individual to whom the Personal Data corresponds to.

Treatment. – The procurement, use, disclosure or storage of Personal Data, by any means. The use includes, without limitation, any action of access, handling, use, transfer or disposition of any Personal Data.

Transfer. – Any communication of Personal Data with a third party other than the Responsible.

Verification – KYC (Know your customer) verification through the process of identify personal data, when the Users are required to provide some personal data that will confirm their identity.

About the Responsible.

For the purposes of present Policy, as well as for all legal effects that may arise, the Responsible shall be PASSBASE INC, domiciled in 780 Bay Street, San Francisco, CA 94109. The Responsible will be directly in charge of the Personal Data Treatment.

III. Personal Data to be obtained by the Responsible.

The information obtained by the Responsible (hereinafter, the “Personal Data”) will be collected and encrypted exclusively through he authentication and verification processes for the digital identification of users in a secure manner, for the purposes described in this Policy.

The Personal Data collected by PASSBASE includes without limitation:

Full name, if applicable;

Phone or cellphone number

Official ID with photograph


Sex, if applicable;

Access codes, if applicable;

Biometric features of facial recognition;

Official ID;

Tax registration number;

Any data that the Owner voluntarily provides to the Responsible.

You expressly accept hereby that in case you provide sensitive data to the Responsible in order to create an account to access the services provided by the Responsible, you hereby grant your express and written consent so that your sensitive data is Treated by the Responsible in terms of Article Eighth of the Law.

Purposes of Treatment.

The Personal Data of the Owner will be used for the following purposes:

Digital identification of users in a secure manner, created by electronic means of its exclusive control that link a set of secure access data to the platforms with which the Responsible has a collaboration agreement;

Optical character recognition to authentication process;

Face-match recognition algorithms with ID provided;

Verification of the information and documents provided by the Owner against any governmental, public or private database.

Perform periodic evaluations of our products and services in order to improve the quality of these;

Evaluate the quality of the service we offer, in general, to comply with the obligations we have contracted with the User;

Maintain the necessary information in order to maintain contact with the Owner;

Statistical purposes and information for the Responsible;

Limitation to the use or disclose your Personal Data.

The Owner may instruct the Responsible to limit the use or treatment of his Personal Data. To do this, the Owner must send a written request to the address designated in the Contact section below.

Transfer of Personal Data.

Once the Personal Data is provided, and the Privacy Policy and Terms and Conditions are accepted, the Owner hereby authorizes that said information can be transferred to a receiving third party legally related to PASSBASE, either national or foreign, so that users can access in a secure way through the authentication processes. This transfer will be executed in accordance with article tenth of the Law.

The third recipient to whom your personal data could be transferred may be:

a) Any entity of the public sector or jurisdictional or non-jurisdictional authority, by requirement.

b) Holding, subsidiary or affiliated companies under the common control of the Responsible, or company of the same group under the same internal processes and policies.

c) External provider of Internet payment services, with the same purposes as the Responsible, including without limitation to the Platforms with which the Responsible has an agreement to securely access it.

d) API´s.

e) Have the sole purpose of fulfilling obligations derived from a legal relationship between the Owner and the Responsible;

VII. Exercise of “ARCO” Rights.

The “ARCO” Rights are an acronym that groups four rights that the Owner may exercise, in relation to their Personal Data:

a) Access to Personal Data that is subject to Treatment; that is, requesting the Responsible to allow the Owner to know what data it has in its possession.

b) Rectification of any of the Personal Data, subject to Treatment and in possession of the Responsible that is inaccurate, incomplete, erroneous and or imprecise.

c) Cancellation of any of the Personal Data held by the Responsible.

a) Opposition to the Treatment carried out by the Responsible.

For this purpose, the Owner must send a request with, at least, the following requirements:

a) The name and address of the Owner or other reliable means to communicate the response of any ARCO rights request;

b) The documents that authenticate the identity or, when required, the legal representation of the Owner;

c) The clear and precise description of the Personal Data with respect to which the Owner may exercise any of the mentioned rights; and

d) Any other element or document that simplifies the location of the Personal Data.

The request to exercise any of the “ARCO” Rights must be sent to the address indicated in the Contact section, which we request to confirm by telephone to guarantee its correct reception. Once the request is received, the Responsible will have a period of 20 days to respond to the Personal Data Owner by email.

VIII. Notifications regarding changes to the Policy.

The Responsible can modify to this policy, provided that the legal provisions are respected. When the Privacy Policy is modified, the Responsible will make available to the Owner the information about the modifications, as well as the new Privacy Policy can be found at https://www.passbase.com;Or the Owner could be notified through an email to the account that the user has registered. The Responsible reserves the right to change and update this Policy, the Owner is responsible for keeping his email account updated and ensuring that notifications were received in an inbox that is constantly reviewed. It is the responsibility of the user to read the Privacy Policy, since using the website of the Responsible will be understood as an acceptance the terms of the same, besides in case of not receiving an answer from the Owner within a period of 72 hours, it will be understood that the Owner accept the changes that this Policy may suffer.


If you wish to obtain more information, clear any doubts, exercise your “ARCO” Rights, limit the use or disclosure of your Personal Data or clarify any question about the exercise of any right over your Personal Data, the Owner can send correspondence or go directly to the address indicated by the Responsible, prior accreditation of your identity. Here is the contact information:

a) Address: 780 Bay Stree, San Francisco, CA 94109 United State

b) E-Mail: support@passbase.com


“Customer” – shall the corporation or legal entity that accepts Passbase’s Terms and Conditions and subscribes to the Services as specified therein.

“Fee Policy” – shall mean the fee schedule as displayed on https://www.passbase.com/ as it is modified or amended from time to time.

“Passbase Services” or “Services”– shall mean the “verification flow” by which the User verifies him or herself by i) performing a “liveness test”; ii) taking a front and back picture of their identity document (or other document as required by Customer); iii) the extraction via Optical Character Recognition (OCR) of the information contained in the identity document; iv) the biometric matching of still pictures taken during the “liveness test” with the pictures contained in the identity document; and v) the processing and transferring of that information to Customer.

“Licensed Work” – shall mean any work, product or process under license by Passbase or its affiliates or subsidiaries;

“Service Start Date”– will mean the date on which the Customer completes the integration of the Services into its platform and offers said Services to the public.

“User” – shall mean the individual who makes use of the Services by accessing them through Customer’s platform.

“User Information” – shall mean the information gathered and stored by Passbase as described in Appendix A